Administrative Staff Training
How your administrative staff handles each phone call, payment collection, cancellation, scheduled lesson, message delivery and any other mode of communication does greatly affect both potential and existing students in a positive or a negative way. In short, your administrative team has more influence in the overall experience than one might think.
Training your administrative staff with the knowledge and tools needed to handle every possible interaction will give them the confidence to do it beautifully and at the same time provide top notch service. Once they feel that their work can greatly contribute to the success of the studio, while helping to make the student’s experience great, they will feel empowered and a valuable part of your team. This will result in lower turn over, saving you time, money and frustration in the long run. Not only that, you will gain better studio results in student retention and participation simply because everyone in your studio takes such great care of them.
Potential students will desire to experience your studio simply because your administrative staff made them feel listened to, understood, accommodated and taken care of. Your existing students will continue to enjoy the amazing personalized service they receive on an ongoing basis. Everyone wins!
Sample Curriculum Topics/Session Ideas:
Training your administrative staff with the knowledge and tools needed to handle every possible interaction will give them the confidence to do it beautifully and at the same time provide top notch service. Once they feel that their work can greatly contribute to the success of the studio, while helping to make the student’s experience great, they will feel empowered and a valuable part of your team. This will result in lower turn over, saving you time, money and frustration in the long run. Not only that, you will gain better studio results in student retention and participation simply because everyone in your studio takes such great care of them.
Potential students will desire to experience your studio simply because your administrative staff made them feel listened to, understood, accommodated and taken care of. Your existing students will continue to enjoy the amazing personalized service they receive on an ongoing basis. Everyone wins!
Sample Curriculum Topics/Session Ideas:
- Captivating and engaging inquiries to schedule today.
- Sound follow-up system for inquiries.
- How to properly service walk-ins and guests.
- Engaging ways to greet anyone who comes into the studio no matter how often they come.
- Professional presentation of yourself and the studio.
- Handling cancellations in a way that keeps and/or increases the lesson count.
- Upholding any policies in a service oriented way.
- Engaging inactive students to come back to your dance floor.
- Follow-up with active students that do not have their next lesson scheduled.
- How to effectively handle multiple transactions/interactions at once.
- Different ways to confidently collect payments.
- Prioritizing of what is an ’urgent’ message or ’situation’.